We spend the majority of our lives in the workplace, where we come into contact with people we would perhaps not encounter in our everyday. This ever-shifting diversity of ages, creates a multigenerational workspace that requires careful balance.
This article will explore the possible conflict that can arise with this, as well as ways to deal with navigating a multigenerational workplace.
What is a Multigenerational Workplace?
A multigenerational workplace includes a combination of generations, spanning from the emerging Gen Zs to the Millennials, Gen Xs and Baby Boomers. With this comes differences in values, attitudes towards work and problem-solving, which can cause potential unwanted tension and even lead to conflict.
Each generation has dealt with varying events, economic states and trends that can shape behaviour and the way in which they think. For example, Covid-19 has changed the way people, especially Gen Z’s, feel about work. A result of this has been an increase of remote and hybrid working and increased mental health awareness.
Potential Problems
In a multigenerational workplace, individuals are experiencing varying stages of their lives, spanning from raising kids to caring for parents, going through marriage and divorce. Their priorities are different, and they may be facing differing issues in their personal lives. To navigate this, it’s important that employers show empathy and understanding to all employees.
Another problem that often arises is miscommunication due to changing slang and language. How employees might interpret messages, such as emails, might be different based on their generation. A good way to handle this issue is to have regular check-ins with your employees, creating a safe space where they can feel free to voice their feelings. This can clear up any miscommunications early on and avoid conflict.
Typically, the older and younger generations have the biggest gap, with the added difference of experience. This can result in older employees dismissing younger ones based on inexperience, patronising behaviour and more. Younger employees may find approaching or asking more senior team members intimidating also. One of the easiest ways to navigate this is to encourage colleagues to get to know each other so they can build trust and rapport as a team. This emphasises the role of work socials or events.
Strategies to Deal with a Multigenerational Workplace
A good way to approach a multigenerational workplace as a leader is to understand each generation’s experience and contributions. For example, Gen Zs are more likely to be technology-wired, so incorporating digital initiatives and providing opportunities that push innovation might resonate with these individuals better. On the other hand, Baby Boomers may value recognition of their experience through opportunities for mentorship roles.
Another positive implementation for a multigenerational workplace is the promotion of collaboration to draw on everyone’s skillset, knowledge and perspective. This can be done through workshops or training sessions with the whole team that focus on teamwork and communication across the generations. By doing this, you encourage an inclusive, respectful culture, and overall better performance.