10/08/2022
How To Accurately Measure Customer Satisfaction Without Surveys
Brands with high levels of customer satisfaction invariably perform better in the long run. Did you know that 89 percent of customers are more likely to buy from you again after a positive customer service experience? Traditionally, companies measure customer satisfaction with surveys. After all, what better way to find out what your audience thinks […]
20/07/2022
How to Respond to Negative Social Media Reviews
It’s sometimes said that any publicity is good publicity, but it doesn’t feel so good when you’re receiving negative social media reviews. Not only can you feel like you’re not providing the level of service you thought you were, but you’re receiving those reviews on a public platform that everyone can see. The effects of […]